Frequently Asked Questions - Licensing

This FAQ explains our licensing and support policies and how we try to put our customers at the center of everything we do. For questions on subscriptions, see our Subscriptions FAQ Is there a cost to deploy Gibraltar to my users? Tell me more about your money-back guarantee on licenses. What is included in maintenance? What's the price for maintenance renewal? Does the software perform activation? May I use Gibraltar Analyst on my personal computer? I am an independent consultant. May I use Gibraltar Analyst on my client's computers? Have more questions?  Please contact us or have a live chat with one of our developers so we can make sure all your questions are answered.

Other FAQs The Subscriptions FAQ answers common questions about the Gibraltar Hub Service. The Try It FAQ covers general questions that come up when considering a Gibraltar trial. The Support FAQ drills down into more detailed question that have come up for Gibraltar users.

Is there a cost to deploy Gibraltar to my users?

No, all of the redistributable components of Gibraltar (including the Gibraltar Agent and Packager) are redistributable royalty-free, even if you don't own a license to Gibraltar Analyst. Collecting data is free.

Regardless of how many users, servers, and applications you support, you only need to purchase a Gibraltar Analyst license for each team member analyzing Gibraltar data.

For added convenience and productivity, Gibraltar Hub can fully automate the transmission of logs between Agents and Analysts. You can purchase a license to run Gibraltar Hub on your own server or subscribe to route logs through our Gibraltar Hub service. However, the use of Hub is optional.

Tell me more about your money-back guarantee on licenses.

Refunds for any purchase are covered in our Refund Policy.

What is included in maintenance?

Your Gibraltar license purchase includes a full-year of software maintenance.  This entitles you to all upgrades to purchased products released in the next year.  We also give priority response to customer requests via email or live chat.

What's the price for maintenance renewal?

The annual price of maintenance is 24% of the then-current list price of your licenses.

Does the software perform activation?

Yes. The Gibraltar Analyst will record an activation for your license on each computer it's installed. This is designed to assist you in tracking your compliance with the terms of the license you purchase. You can deactivate computers online at this web site, and see up to the minute information on what activations are recorded.

Although there are limits on the number of activations based on the type of license and quantity that you purchase, our intention is to allow licensed users to activate Gibraltar Analyst on each computer for which they are the primary user. If you believe you have a legitimate reason to need more simultaneous activations than your license allows, please contact our support to discuss your situation.

May I use Gibraltar Analyst on my personal computer?

Yes, if your employer provides you Analyst at work, you may also use it at home as long as you remain an employee.

I am an independent consultant. May I use Gibraltar Analyst on my client's computers?

Yes, you may use Gibraltar Analyst on a client’s computer provided you are the primary user of the computer. If other team members would like to use Gibraltar, have them start a free 30-day trial.

Do you offer academic discounts?

We do not offer academic discounts or special pricing for governmental agencies or non-profit organizations.