How Gibraltar Reveals Defect Root Causes
for Bill Seddon

An Invisible Bug

Our ComplyXL software puts compliance controls around sensitive client information. Unfortunately, due to third-party confidentiality issues, we are not permitted to see the spreadsheets of source information. It presents a significant challenge when bugs occur. How do you resolve them?

A Blind Response

Here at Liquidity Solutions Limited, we faced this problem every day, especially during field tests of new releases. We needed to interrogate the spreadsheets to understand the content and what had changed, but were prohibited from accessing the files. Before Gibraltar, our only recourse was to work out where the errors had occurred by a deduction process, which was tremendously time consuming.

Gibraltar Gave Us Vision

Gibraltar enabled us to get visibility immediately. Because Gibraltar transmits session data when errors occur, we receive detailed logs almost in real time. This allows us to pin the error down to a line of code, even without access to the spreadsheets. Our responses are far more effective as a result.

Why I'd Recommend Gibraltar

Not to suggest that everything was perfect – it never is. At first, there was a feature that wasn’t supported. But Gibraltar’s support team was very responsive and got us what we needed very quickly. On the whole, it’s been a drop-in. It works as advertised. With Gibraltar, we have the ability to answer questions and be more proactive in resolving problems for clients who cannot share information with us. Without Gibraltar, we might not be able to solve those problems.