How Gibraltar Helps Software Vendors (ISVs)

Improve Support and Take Better Care of Your Customers

Your business depends on customer satisfaction. Your customers want software that just works. And if they hit a snag, they want fast resolution without a lot of hassle. Moreover, they expect your software to improve with each version – more streamlined, usable, robust.

Gibraltar makes it easy to collect, manage and visualize the crucial data that lets you know how your apps are performing. Errors, bottlenecks, unused features – once you get used to having the data Gibraltar provides, you’ll wonder how you ever lived without it

Gibraltar will help you be more proactive and responsive in taking care of your customers.

• Know about every error that occurs in the field and receive email notifications each time a customer experiences an error
• Collect performance metrics that help you optimize performance and user experience
• Inform development decisions with real-world data on customer configurations and usage patterns
• Extend Gibraltar to integrate with your defect tracking system, customer support tool, CRM, or data warehouse

Gibraltar is flexible. Create your own Customer Experience Improvement Program in which logs flow automatically from customers that opt-in, or transmit logs with user consent upon detection of an error. Logs can include user information or be anonymized.

Know about every error, how often it occurs, and under what circumstances. Know what features are most used and which are hardly used at all. Track error and usage rates by version. Inform your development decisions with real-world data.

Read about how Gibraltar found three times as many errors as were reported by users.

For an investment of as little as $495 and $35/month you can integrate Gibraltar with your workflow and manage thousands of logs effortlessly.